At Gamenoma, we believe in full transparency, especially when it comes to your money. This guide outlines the M-Pesa transaction costs you'll encounter for both deposits and withdrawals, ensuring you know exactly what to expect from your mobile wallet.
- To deposit:
- 1. On Gamenoma, select 'Deposit' and enter your desired amount (minimum KES 10, maximum KES 150,000).
- 2. Confirm the M-Pesa STK Push on your phone.
- 3. Enter your M-Pesa PIN.
- 4. M-Pesa will deduct your deposit amount plus a standard network transaction fee. Your Gamenoma account is credited instantly.
- To withdraw:
- 1. On Gamenoma, select 'Withdraw' and enter the amount you wish to cash out (minimum KES 10, maximum KES 10,000).
- 2. Confirm your withdrawal request.
- 3. Your funds will be sent directly to your M-Pesa account via B2C. M-Pesa network transaction fees will be deducted from the amount received.
- 4. You will receive an M-Pesa confirmation message shortly.
Troubleshooting Common Issues
| Problem | Resolution |
|---|---|
| My deposit hasn't reflected in my Gamenoma account. | First, check your M-Pesa SMS for a confirmation message. If the transaction was successful but your Gamenoma balance isn't updated after a few minutes, please contact our support team with your M-Pesa transaction code. |
| My withdrawal is delayed or failed. | Verify your M-Pesa inbox for any messages regarding the transaction. Ensure your M-Pesa limits haven't been exceeded. If the issue persists, reach out to Gamenoma support with your withdrawal details; we'll look into it right away. |
Frequently Asked Questions
Q: Does Gamenoma charge any fees for transactions?
A: We don't charge any fees for deposits or withdrawals. All transaction costs are M-Pesa network charges, which are deducted by Safaricom.
Q: What are the minimum and maximum transaction limits?
A: You can deposit from KES 10 up to KES 150,000 per transaction. For withdrawals, the minimum is KES 10 and the maximum is KES 10,000.
Q: How long do withdrawals take to process?
A: Our withdrawals are instant via M-Pesa B2C. Once you confirm, the funds typically hit your M-Pesa account within moments.
Q: Is Gamenoma a licensed platform?
A: Absolutely. We are proud to be licensed and regulated by the Gambling Regulatory Authority of Kenya, ensuring a fair and secure gaming environment.
Q: Should I play with money I can't afford to lose?
A: Never. Gambling is purely for entertainment. Only stake funds you're comfortable losing. If you feel like you're losing control, please seek help.
Responsible Play Notice: Betting and casino games are entertainment tools, not income generation paths. Expected outcome is mathematically negative. Set strict deposit and time limits on Gamenoma before playing.